POSITION TITLE: Box Office Associate / Server
HOURS: 40 hrs/wk
TYPE: FTE, non-exempt
DEADLINE: Until position filled, with target start date of June 1, 2019
Artistry is a producing theater and visual arts organization. We are an independent 501(c)(3) nonprofit and the anchor tenant in the municipally owned and operated Bloomington Center for the Arts. Our mission: in pursuit of artistic excellence, we engage our region’s most talented artists in work that welcomes and develops audiences and opens hearts and minds. We serve an annual regional audience of more than 82,000.
Primary Duties and Responsibilities
The Box Office and Server Associate (BOSA) works at our audience services desk, at will call for performances, and serving beverage concessions (including beer and wine) as needed. Hours include day and evening shifts and can vary from week to week. The BOSA provides a warm welcome to theater patrons, students, and other customers; fosters a culture of gracious hospitality; actively promotes Artistry programming; and offers a consistently high level of service in processing ticket sales and exchanges, class registrations, art sales, beverage sales and other retail transactions. Tasks include, but are not limited to:
Greeting and assisting theater patrons, students, and others who enter the arts offices suite for meetings or to purchase tickets, register for classes, or shop in the gift shop.
Processing telephone and online ticket sales and class registrations.
Staffing the will call desk at performances.
Communicating with current and prospective students about class schedules, supply lists, tuition payments, etc.
Accurately balancing and recording deposit of daily sales.
Beverage sales: taking payments both cash and credit card, counting and handling all cash, documenting all totals and delivering cash to Artistry’s lock box.
While working a shift at the bar, treating all patrons with courtesy, friendliness, and professionalism.
Education and Experience: Bachelor’s degree or equivalent experience required. Theater/performing arts major or equivalent theater experience preferred.
Skills/Abilities: Excellent oral and written communication skills; excellent customer service skills; math and computer proficiency and familiarity with the Microsoft Office suite (especially Word and Excel). If hired, would need to complete an on-line course for serving beverages and handling tips. Able to operate a cash register and process basic cash transactions quickly. Able to stand for 3 to 4 hours at a time. Able to lift and carry 30 pounds or more.
Attributes: Energy, enthusiasm and a can-do attitude; resourcefulness; patience, flexibility, adaptability, and a collaborative nature; good sense of humor; thrives in a fast-paced environment; prefers too much to do over too little.
Please submit a résumé and cover letter electronically to [email protected].
Artistry is an Equal Opportunity Employer.