Position Title: Front of House Manager
Department: Luminary Arts Center
Reports to: Luminary Arts Center Director
Classification: Full-Time, Non-Exempt
Salary Range: $45,000 - $50,000 per year
Benefits: Medical, Dental, Vision, Life Insurance, Flex Spending, Paid Vacation, Paid Sick, 403b
Start Date: As Soon as Available
Minnesota Opera’s vision and mission is to sing every story and to change lives by bringing together artists, audiences, and community, advancing the art of opera for today and future generations. We aim to inspire hope, empower all voices, and strengthen bonds between people of all backgrounds and identities. To this end, Minnesota Opera commits itself to working continuously to become an anti-racist and anti-oppressive organization through the following actions: intentionally acknowledging and examining racism, anti-Blackness, and other discriminatory practices; promoting anti-racist and anti-oppressive ideas, values and policies that counter the oppression of any people during the education, production, promotion, and experience of opera; working towards eliminating all forms of oppression; and developing effective tools for social justice.
The Luminary Arts Center represents an expansion of MN Opera’s campus and company. Operating as a department within MN Opera, the Luminary encourages artistic growth and human connection with a flexible, inclusive playspace to amplify the power of discovery in its creative community. The Luminary aims to provide artists across disciplines a home in which to explore and create.
The Front of House Manager (FOH Manager) facilitates the on-site experience for patrons at the Luminary Arts Center (LAC), a 225-seat black-box style performance space owned and operated by Minnesota Opera (MNOP). The FOH Manager supervises the concessions program and personnel as well as trains and supervises volunteer ushers. The FOH Manager also works closely with Patron Services personnel. This role is key in creating a welcoming, safe, and accessible atmosphere for all LAC patrons.
Include but are not limited to:
- Maintain a positive work relationship across Minnesota Opera and with outside clients, renters, vendors, and patrons
- Work directly with rental companies to create the best Front of House Experience for their respective audiences
- In collaboration with the Luminary Arts Center Director (LACD), trains and supervises all concessions employees
- Manages concessions operations including restocking of products, daily reconciliation, inventory, and ordering
- Ensure that concessions employees and facilities meet and exceed standards for Health and Liquor Licensing codes
- Manage parking staff and confirm reconciliation and reporting of parking lot usage and revenue
- Assist LACD in implementation of COVID-19 protocols as determined by the MN Opera COVID response team
- Participate in the development and implementation of Access programs and procedures such as assisted listening, service animal support, mobility access and pre-performance planning
- Participate in the development and execution of life safety planning and procedures for the Luminary Arts Center
- Participate in the development and execution of community safety planning and procedures for the LAC through the lens of MN Opera’s commitment to being and anti-racist and anti-oppressive organization
- Supervise and train volunteer ushers
- Ensure that all Front of House/Public spaces are safe, clean, and ready for LAC patrons
- Assist LACD with marketing collateral and box office facilitation as needed
Inclusion, Diversity, Equity & Access
- Attend all company wide and Luminary IDEA training workshops
- Support MNOP’s ongoing work in developing and pursuing anti-racist and anti-oppressive practices
- Approach and carry out all duties with a positive attitude and an aim towards productive problem-solving
- Represent MNOP and build positive relationships on its behalf at the LAC and across the profession as appropriate
- Follow procedures and policies of MNOP as written in the employee handbook
- Maintain complete knowledge of MNOP’s Safety, Health and Emergency Action Handbook, including procedures for accidents and injuries
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills with an emphasis on customer service and the ability to connect with a variety of patrons and colleagues
- Prefer knowledge of the Microsoft Office 365 Suite of products
- Prefer knowledge of Tessitura or similar database experience
- Prefer experience with money management / register reconciliation
- Prefer working knowledge of selections/types of wine and beer; vendor and product lists
- Proven track record as a leader
- Ability to work and think independently, but also able to work well in a larger team
- This position will be required to work evenings and weekends on a regular basis – must have strong flexibility within that schedule
- Must be over 21 years of age
- Must be able to move throughout the LAC comfortably and frequently – this role has many hours spent in active work not at a desk
- Must be able to lift 40 lbs
- Must be able to regularly position self to pick up objects from floor, retrieve items from lower shelf and bring to counter height, and similar movements.
- Must have reliable transportation to the LAC
- This position is required to be in-person at the LAC on a regular basis
This position is a good fit for someone who:
- Enjoys a public-facing, customer-service based role
- Maintains composure in stressful situations
- Has eagerness to work towards MNOP’s stated objective to become an anti-racist, anti-oppressive institution
- Has excitement about working with a wide variety of performing arts organizations in a variety of disciplines
- Has eagerness towards being a part of a new performance space and participating in the various start-up tasks and ongoing growth of the venue
MNOP is willing to teach:
- Opera as a collaborative art form
- Policies and procedures, including Inclusion, Diversity, Equity, and Access, specific to MNOP
- Specific software and systems as installed in the Luminary Arts Center
- Microsoft 365, and other company-specific software
- MNOP policies and procedures
- MN Opera will support necessary concessions trainings such as ServSafe and TIPS
MNOP Diversity Charter
Minnesota Opera believes that pursuing anti-racist and anti-oppressive practices enhances the beauty and power of the art form itself, and amplifies the tremendous artistry cultivated in our musical storytelling.
For a downloadable version of the full MNOP Diversity Charter, click here.
We especially encourage applications from Black, Indigenous, People of Color, women, persons with disabilities, members of the LGBTQIA+ community, and all others who may contribute to further diversification of ideas at Minnesota Opera.
Minnesota Opera is committed to providing a safe and healthy workplace for all our team members and has a COVID-19 Preparedness Plan in place which follows guidelines from the Centers for Disease Control (CDC), Minnesota Department of Health (MDH), and federal and state Occupational Safety and Health Administration (OSHA) standards as well as industry guidance for safe performing arts activities.
All staff, artists, contractors and other parties directly engaged by Minnesota Opera are required to be up to date with their COVID vaccinations prior to their first day of in-person work. If hired, the applicant will be required to prove they are up to date, per the CDC, with their COVID vaccinations.
Please note: this is an in-person, interactive position and so while MN Opera will continue to enforce and update our COVID-19 Preparedness plan, candidates must be comfortable with regular public interaction.
If hired, candidate will be expected either to reside within commuting distance of the Luminary Arts Center or be willing to relocate prior to beginning work
How to Apply
Please go to https://mnopera.org/about/jobs. In the position announcement/job summary click the red box labeled “LEARN MORE”. You will be directed to MNOP’s Self ID Survey. You are required to fill out the Self ID
Survey prior to proceeding to the next page. Once complete, you will be directed to the application page – please submit your application and upload your cover letter and resume. All materials will go directly and solely to the Human Resources Director, Jen Thill. Individual Self ID information will be seen only by the HR Director, application materials will be forwarded to the search team.
or to mail cover letter and resume directly to:
Minnesota Opera Attn:
Jen Thill, HR Director
620 N. First Street
Minneapolis, MN 55401
Applications will be reviewed on a rolling basis and the position will be open until filled.