Operations Manager


The Operations Department is responsible for all aspects of the touring units daily operating processes including but not limited to staffing, unit movement, trucking, lodging, transportation, permitting, operating costs and budgets, and any and all logistical and operating concerns.

The Operations Manager of Touring Shows provides overall leadership and direction to the touring staff in managing personnel, safety, asset management and logistical issues and the role provides oversight on all budgetary considerations and operating costs. The Operations Manager is one of the primary support people for the touring units for all matters pertaining to the daily movement and presentation of VStar’s touring productions in a first class, professional manner that meets the high expectations from our audience for a quality product.

The Operations Manager works at the corporate level as liaison with other departments to determine routing, scheduling and booking of venues for the tours; assists in developing seasonal budgets of each touring unit by providing operational and logistical cost benefit analysis; establishes guidelines and SOP’s for the touring units and assists in the financial planning and fabrication of new productions alongside the Creative and Production Departments.

Duties and Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Oversee preparation of seat maps, venue scaling maps, and venue layout plans in conjunction with Booking and Marketing departments to assess show capacity, staffing numbers, permit and logistical parameters for each production engagement
  • Assist the Director of Operations in the negotiation of vendor contracts including but not limited to local stagehand rates, staffing expenses, front-of-house and box-office costs, patron service charges, and any other costs.
  • Evaluate potential show sites, with documented recommendations for acceptance or rejection of such sites.  This may or may not include travel.
  • Travel to touring unit as needed to provide managerial support and/or to cover for vacationing and or missing management personnel.
  • Monitor on a continuing basis all road show operations through field reports as scheduled or requested, and provide on-site assistance as required to resolve technical, production or vacancy issues. Position requires being reasonably accessible on weekends and holidays as set by touring production schedules.
  • In collaboration with the Director of Operations, develops and monitors overall strategic and financial plans and budgets for Touring division for each season.
  • Responsible for the creation, implementation and continued monitoring of touring unit compliance for all risk control and standards and regulations.
  • Responsible for the hiring, management and development of all road staff and crew with a focus on retention and developing succession plans for assigned touring division.
  • Oversight and management of unique touring unit moves, in preparing necessary documentation to ensure timely, cost effective and efficient border crossings of show equipment and personnel (Canada), coordinates show manifests and Customs and Immigration clearances with brokers and road touring staff in collaboration with the Operations Supervisor.
  • Assist and supports HR and Production Services during the pre-production planning, fabrication and rehearsal period by providing assistance with the hiring process, travel, transportation, orientation and training of both new and returning management and crew (in conjunction with the Operations Supervisor); equipment purchases and active participation in production policies and procedures as they pertain to all on-the-road operations.
  • Ability to carry out assignments thoroughly, neatly and accurately.  Attention to detail and quality.
  • Accepts and performs all other assigned duties and projects by immediate supervisor.
  • Responsible for functioning within assigned budgets and updating of budgets for assigned projects.  Participate in and actively manage budget development, coding, job cost reports, and job code closures across the life of a project.
  • Coordinate maintenance of production archives
  • Provides work direction to production assistants, production personnel, office support personnel, and production department needs as required. 
  • On-Call outside office hours including weekends and holidays.

Qualifications and Experience

  • 5 years of touring experience in the entertainment field in Managerial role
  • Production/Stage Management or Technical Director experience
  • Valid Driver’s License and Passport
  • Strong communicator and relationship builder                
  • Theatre, Arena, Event and/or Exhibition experience
  • Experience implementing, and maintaining touring safety program, up to and exceeding current ANSI and OSHA standard protocols
  • Ability to interpret contracts, blueprints, procedures, manuals, and HR guidelines.
  • Experience with electricity, audio, props, sets, lighting, audio and costumes preferred.
  • CAD/VectorWorks Experience

Cultural Values

  • As a high growth, entrepreneurial company with 30 years of family entertainment history, we are anchored by the value of the prior journey with a firm, shared commitment to the road ahead
  • We are aligned around a shared vision of winning as one team, one company
  • We are dedicated to the growth, well-being and happiness of the individual


We offer a competitive package of work life flexibility, health, dental, and vision benefits.  Company paid life insurance, AD&D and Long-Term Disability and 401(k) company match.  Short term disability, additional life insurance, paid holidays and paid time off. 

To be considered for this position please apply through our website.

Contact information

VStar Entertainment Group
Stephanie Grogg
Web site

Posted April 1