Welcome!
We are so excited to offer ticket sales through Minnesota Playlist. Below you'll some frequently asked questions about purchasing tickets here on Playlist. Additionally, you can download a copy of our terms of service which goes into a little more details.
Finally, if you are interested in reading a little about the why of ticketing on Playlist then read the announcement article here.
FAQs
- Who am I actually buying from?
You're purchasing through Minnesota Playlist, which handles payment processing and ticket delivery. The show itself is produced and managed by the theater company listed on the event page — they set the ticket price, the performance schedule, and their own policies. Think of Playlist as the ticket booth; the company is the one running the show. - What is the refund policy?
Refund policies are set by each theater company, not by Minnesota Playlist. We recommend contacting the company directly with refund questions. In general, unless a company has stated otherwise, all sales are final. - What happens if a show is cancelled or postponed?
If a show is cancelled or significantly changed (different venue, date shift of more than 48 hours, or time change of more than 2 hours from what was listed at time of purchase), the theater company is responsible for communicating with ticket buyers and issuing refunds or exchanges as appropriate. Minnesota Playlist will assist in connecting you with the right contact if needed. - What counts as a "significant change" that might trigger a refund?
A venue change, a date shift of more than 48 hours, or a time change of more than 2 hours from what was originally listed. Minor cast changes, understudies, or production tweaks don't qualify. - What fees will I see at checkout?
The ticket price is set by the theater company. Playlist adds a flat $3.00 platform fee per ticket baked into the price. That's it — no percentage-based surprises, no hidden add-ons. - What payment methods do you accept?
All major credit and debit cards, ApplePay, GooglePay, and a variety of other digital options are available at checkout. No cash, no checks. - I bought a ticket — where is my confirmation email?
Your confirmation should arrive within a few minutes of purchase. If you don't see it, check your spam or junk folder before reaching out. If it's still missing, contact us at [email protected] and we'll get you sorted. - Can I get a physical ticket or print a PDF?
Yes — you can print or screenshot your confirmation email as your ticket, you'll find a print this page button on the confirmation page. You can also save the confirmation web page after checkout. - Can I transfer my ticket to someone else?
Tickets are non-transferable for resale above face value. Sharing with friends and family is welcome. If you need help tracking down a lost or forwarded ticket, reach out to us. - Why does Minnesota Playlist collect my contact information?
Your name and email are used to deliver your tickets, manage your purchase history, and allow the theater company to manage their house (check-ins, waitlists, relevant updates). Your information may also be used to send you information about upcoming shows and local theater news — you can opt out at any time. - Will my information be shared with the theater company?
Yes. The theater company you purchase from will have access to your name and email for house management purposes. This is standard practice and is how they know who's attending. Will Playlist sell my data to third parties?
Never. Your data is not sold to third parties. Any marketing communications comply with CAN-SPAM.